Run your agency's inquiries and hotel rates in one place
TripGate gives destination management companies one shared workspace for customer inquiries, hotel contracts and the rates you quote from.
Overview
What needs attention this week
Open inquiries
18
Unassigned
3
Hotels in catalogue
24
Rates to review
1
Inquiries by stage
Leads by market
AI inbox
Every inquiry read, checked and followed up before an agent opens it.
TripGate pulls the trip details out of each message and shows how sure it is. If something your market needs is missing, it emails the customer to ask, and never asks twice for the same thing.
Sophie Laurent
Honeymoon in Sri Lanka
Hi! My husband and I are planning our honeymoon in Sri Lanka from 12 to 24 February. We'd love a mix of beach and hill country, maybe Bentota, Ella and Kandy. Something 4–5 star with a sea view would be perfect.
Extracted lead
Reading…- Travellers
- Travel dates
- Destinations
- Hotel level
- Budget
- Nationality
Re: Honeymoon in Sri Lanka
01Reads the message
Dates, travellers, destinations and hotel level come out of free text, each with a confidence score.
02Checks what's missing
Each market has its own required fields. Gaps are flagged and the lead is marked incomplete.
03Follows up for you
The customer gets a short email asking only for what's missing. Their reply lands on the same lead.
From inquiry to quote, in one workspace
Inquiry arrives
Web form, Gmail, Outlook or WhatsApp. It lands in one shared queue with the travel details already pulled out.
Someone owns it
An agent claims the lead and moves its status. Nothing sits unassigned.
Build from real rates
Hotels, rooms, seasons, activities, transport and guides come from your own catalogue.
Quote goes out
Coming soonTurn the plan into a priced itinerary and send it to the customer.
Inquiry arrives
Web form, Gmail, Outlook or WhatsApp. It lands in one shared queue with the travel details already pulled out.
Quote goes out
Coming soonTurn the plan into a priced itinerary and send it to the customer.
Someone owns it
An agent claims the lead and moves its status. Nothing sits unassigned.
Build from real rates
Hotels, rooms, seasons, activities, transport and guides come from your own catalogue.
What you get today
Inquiries & Leads
Every inquiry in one queue, always owned by someone.
Connect Gmail, Microsoft 365 and WhatsApp. New inquiries show up next to web-form leads with dates, travellers and destination already filled in.
- Claim, assign and filter by status or owner
- See who is working on which customer
- Stop two agents quoting the same trip
Commercial catalogue
Your inventory, structured once and reused everywhere.
Hotels with rooms, seasons, cancellation policies, supplements and special offers. Destinations, activities, vehicles and guides, each with their own rates.
- Seasonal rate plans per room and meal plan
- Supplements and offers kept with the hotel
- Roles control who can change rates
Rate-contract ingestion
We read your hotel's messy Excel rate sheet for you.
Upload the workbook the hotel sent. TripGate extracts the rates into structured data. Anything it can't match with confidence goes to a review step, so a person confirms it before it is saved.
- Works with each hotel's own layout
- Confidence shown for every extracted row
- Nothing is saved without review
Simple pricing for agencies of your size
Pricing depends on team size and how many hotel contracts you bring. Tell us about your agency and we'll send a quote.
Starter
For small agencies moving off spreadsheets.
Talk to us
- Up to 5 team members
- Shared inquiries inbox
- Web form and one email channel
- Hotels, destinations and activities catalogue
- Owner, operations and agent roles
Growth
Most teamsFor teams handling inquiries across several channels.
Talk to us
- Everything in Starter
- Up to 25 team members
- Gmail, Microsoft 365 and WhatsApp
- Full catalogue incl. vehicles and guides
- Rate-contract ingestion from Excel
- Custom roles and permissions
Enterprise
For larger DMCs with several markets or offices.
Talk to us
- Everything in Growth
- Unlimited team members
- Guided onboarding of existing contracts
- Priority support
- Custom data import from your current tools
Questions agencies ask us
Something else? [email protected]
Stop chasing inquiries and retyping rates.
Try TripGate with your own hotel contracts. No long commitment, real onboarding support.