Refund and Cancellation Policy
In short
You pay in advance and can cancel at any time. Your plan stays active until the end of the period you paid for.
We do not refund partly used periods, but we always refund billing mistakes, within 10 business days.
1. Overview and Scope
This policy covers TripGate subscriptions: how billing works, how to cancel, and when you get money back.
2. Subscription Billing Cycles
- New workspaces start with a free trial. Nothing is charged unless you choose a plan.
- Plans are billed in advance, monthly or yearly, through OnePay.
- Each period renews automatically until you cancel.
3. Cancellation Policy
A workspace admin can cancel at any time from Billing. The cancellation takes effect at the end of the current billing period. There are no cancellation fees.
4. Access Following Cancellation
- Your workspace works as normal until the end of the period you paid for.
- After that, the workspace is suspended. Your team can no longer use it.
- You can still export your data for 30 days after the period ends. After that, it is deleted.
- You can subscribe again at any time before the data is deleted.
5. Refund Eligibility and Exceptions
Payments are not refunded for partly used periods, or for features you did not use.
We do give a refund when:
- You were charged twice, or charged the wrong amount.
- You were charged after you cancelled.
- TripGate was unavailable for a long time because of a fault on our side.
Refunds go back to the original payment method within 10 business days of approval. Your bank may take longer to show it.
6. Billing Inquiries and Payment Disputes
If something looks wrong on a bill, email [email protected] with your invoice number. We reply within 5 business days.
Please contact us before opening a chargeback with your bank. It is usually faster.
7. Policy Modifications
Each version shows its number and effective date at the top of this page. When we make a material change, we tell workspace admins by email or in the app before it takes effect.
Changes do not affect a period you have already paid for.
8. Contact Information
Billing questions:
- Company: {{PLACEHOLDER: company legal name}} (registration number {{PLACEHOLDER: company registration number}})
- Address: {{PLACEHOLDER: registered address}}
- Support: [email protected]
- Privacy: {{PLACEHOLDER: privacy contact name}}, {{PLACEHOLDER: privacy contact email}}